Christmas day brought more that just presents to the staff at the Tower Hill Botanic Garden in Boylston, Massachusetts this year. The staff arrived after the holiday to discover that a pipe had burst in the building's sprinkler system. The holiday weekend did not stop our crews from quickly responding. ServiceMaster Dynamic Cleaning crews were on the scene within two hours of receiving the call to provide water damage restoration services.
The Tower Hill Botanical Gardens acommodates 150,000 visitors each year. The grounds boast a library, garden shop, cafe, dining halls, and approximately 15 gardens and orchards for all seasons. In order to get the business back up and fully functioning for the New Year, the ServiceMaster Dynamic Cleaning technicians set to work right away to mitigate the water damage. With 20 years in the disaster restoration busienss, the team was well equipped to handle the large job.
Altogether, 13 rooms on three separate floors were affected with water damage from the pipe burst. Fortunately, the Winter Reimagined events were able to continue on as scheduled within the unaffected areas of the grounds. Our crews extracted the standing water in the library, hallways, first floor entryway, and second floor offices. Drywall and insulation was removed to allow for proper drying of the location.
Thirty seven air movers and five dehumidifiers were placed to dry the three floors of the building. Within two days the Twigs Cafe was reopened for business. The total damage restoration was complete in eleven days and the Botanic Garden was up and running at full capacity in time for its January events.
Thank you to the Tower Hill Botanic Garden for working with ServiceMaster Dynamic Cleaning and making the process smooth and efficient. We appreciate your business and wish you a wonderful New Year.