ServiceMaster Dynamic Cleaning Participates in MAIA's Big Event
We recently partnered with other local Massachusetts ServiceMaster Restore franchisees to participate in the Massachusetts Association of Insurance Agents (MAIA)'s Annual Conference and Tradeshow held in Boston, MA at the Marriott Hotel. Over 2000 attendees from the insurance industry enjoyed this 3-day event featuring educational sessions, renowned guest speakers, awards ceremonies and a vendor fair.
ServiceMaster Restore was excited to host a booth at the vendor fair again this year. Our marketing rep, Leslie MacDonald helped to provide information on our disaster restoration and specialized cleaning services, giveaways, and raffled off a new Apple watch in support of the event.
Our team had a great time networking with local insurance industry partners and we already have the date saved for next year!
This weekend marks the end of daylights savings time and we set the clocks back an hour. While we all enjoy an extra hour of sleep (or awake time), this event typically acts as a reminder to complete some annual fall housekeeping tasks. Checking your smoke alarms should be at the top of your to-do list. Press the 'test' button on each alarm in your home to make sure it is working properly. This will also help familiarize children with the sound and what to do if it should sound. Make sure you have a smoke detector on every level of the house, in the kitchen and next to each sleeping area. If your smoke alarms have a sealed battery, these units should be replaced every 10 years. Pro tip: when you install these smoke alarms, write the date in the base so you know when to change them. If you do not have a combination smoke alarm and carbon dioxide detector, now is a good time to install one.
Perform a fire extinguisher inspection. Most units will have a pressure gauge. If the needle is in the green the unit is still good. If it points to the red, it's time for a replacement. To test a fire extinguisher without a gauge, press the pin if it pops back up it is pressurized and ready for use. If you have used the fire extinguisher at all, it should be replaced. Make sure you have the correct type of fire extinguisher for the environment, For example, an extinguisher rated class A, B and C is usually recommended for the kitchen for ordinary combustibles and grease fires.
Most homeowners will only experience a water or fire loss once in their life. Because the frequency is so low, your knowledge of how to choose a restoration professional may be limited. While choosing a restoration company may seem like a daunting task, our 20+ years of experience in the industry will help to guide you. At ServiceMaster Dynamic Cleaning, it is our goal to be a trusted partner to insurance professionals, property managers, and homeowners. We have recently been called in by insurance professionals for consultations on in-progress jobs after the first restoration company was ineffective. To arm you with the right tools to make the most informed decision possible, here are 10 questions that can help you through the process, no matter who you choose:
- How quickly can the restoration company respond to a crisis situation, and what is their track record?
- Have they gone through a certified training program for water remediation, fire remediation, and policyholder communication?
- Do they follow IICRC guidelines and protocols?
- Do they focus on restoration or replacement?
- Do they conduct regular meetings with the insurer to review program costs/satisfaction levels?
- Are they up-to-date on the latest information and technology in the industry?
- Do they ask the policyholder the right questions?
- Do they have a procedure for communicating with the agent, adjuster, and policyholder?
- Do they make the policyholder feel more at ease with the loss, explain the process and answer all questions?
- Do they have a system for asking and measuring customer satisfaction and feedback on the job?
ServiceMaster Dynamic Cleaning collaborated with RI ServiceMaster Restore franchise to participate in the Independent Insurance Agents of Rhode Island (IIARI) annual convention. The event was held June 11-12 at the Atlantic Resort-Newport in Middletown, RI. Over 400 attendees from the insurance industry enjoyed this two-day event featuring informative workshops, interactive discussions, vendor fair, and networking dinners.
ServiceMaster was pleased to be a part of the vendor fair. Our marketing representative, Leslie, promoted the latest products and restoration services available to the insurance agents and their policyholders.
Thank you to everyone that stopped by our booth!
The Massachusetts National Association of Housing & Redevelopment Officials (NAHRO) held their annual conference and expo this week at the Sea Crest Hotel in North Falmouth, MA. Our marketing team, John McCaul and Michael Lacey, were delighted to participate. The NAHRO provides local housing and community development officials and agencies in MA with information regarding federal and state legislation, policy changes and issues impacting the housing industry. The association includes members from the state government, Department of Housing & Community Development (DHCD) and Department of Housing and Urban Development. The conference attendees enjoyed this two and a half day event featuring guest speakers, a Q & A panel, and educational sessions. ServiceMaster Restore provided information on our disaster restoration services during the vendor expo. The representatives collaborated with the South Shore, MA franchise for this enriching event. The team enjoyed networking with the local housing industry professionals and are grateful to everyone who stopped by the booth!